Accepted Payment Methods

 

We accept the following forms of payment:

Cash, Debit, E-Transfer, Visa, MasterCard and American Express.

​

 

Credit Card on File

 

A valid credit card will be kept on file in a secure portal. This enables contactless payment and is used for settling any outstanding balances due to late cancellations or missed appointments.

 

If the card on file is not your preferred method of payment, you are welcome to provide an alternative form of payment at the time of your visit.

 

Late Cancellation & No-Show Policy

​

Appointments canceled with less than 24 hours’ notice, as well as missed appointments (no-shows), will be subject to a fee of 50% of the total treatment cost, charged to the credit card on file.

 

We appreciate your understanding and cooperation in helping us maintain an efficient and respectful booking system for all clients.

Physical Accessibility

Please note that this clinic is not currently wheelchair accessible. Clients are required to walk up one flight of stairs to access the treatment space on the second floor. We apologize for any inconvenience this may cause.
 
Requests for Accommodation

Clients are encouraged to discuss any allergies/aversions, accessibility needs or requests for assistance (e.g., language, visual, sensory, electronic, etc.) with their therapist. We will do our best to accommodate these requests whenever appropriate and feasible.
 
Scent Policy

This clinic maintains a mild-scent policy to help prevent allergic or other adverse reactions among clients and staff. While natural aromatherapy may occasionally be used during massage sessions, we ask that clients refrain from wearing strong scents or fragrances when visiting the clinic.
 
Failing to comply with this policy may result in cancelling or rescheduling your appointment. This is to ensure the comfort and well-being of all individuals visiting our treatment space.

Sensitive Areas Consent

​

Additional written consent is required for the treatment of the following sensitive areas and must be obtained at the the frequency stated below:

 

• Anterior Chest Wall – every session

• Breast – every session

• Upper Inner Thigh – every session

• Gluteals / Buttocks – once per treatment plan

 

You may decline treatment or assessment of any of these areas, or any other area, at any time. Consent is ongoing and may be modified or withdrawn during any session.

 

Timing

​

Clients are responsible for the full session fee, regardless of the time they arrive. The time allocated as per your booking includes intake, assessment, hands-on treatment, self-care recommendations, charting, and/or administration.

​

Scope of Practice & Clinical Impressions

​

All assessments and treatments will be conducted within the Registered Massage Therapist’s (RMT) Scope of Practice, as defined by the College of Massage Therapists of Ontario (CMTO). While an RMT may share a clinical impression, it is not within their scope to diagnose illnesses, injuries, or medical conditions. It is recommended that existing conditions be assessed and treated by your primary healthcare provider prior to massage therapy.

Personal Health Information (PHI)

​

Your healthcare provider (HCP) may request Personal Health Information (PHI) to ensure that care is safe, effective, and tailored to your needs. While this information may be clinically relevant, you have the right to give, withhold, or withdraw consent at any time regarding the collection, use, or disclosure of your PHI.

 

Confidentiality & Information Sharing

​

By receiving care at this clinic, you authorize your therapist to collect your personal and medical information as outlined above.

 

You also authorize the clinic and its associated health professionals to communicate with your family doctor and/or referring healthcare practitioner within your circle of care, as deemed necessary to support your treatment.

 

Your personal and medical information is strictly confidential and will only be shared with third parties with your explicit permission, unless otherwise allowed or required by law.

​

As your health status or primary treatment goals may change over time, you may be asked to submit an updated Intake Form at the discretion of the clinic.